text:
Washington (CNN) -- The U.S. government announced Monday that it has eased the requirements for orphaned children from Haiti to enter the United States on a temporary basis.

The move is being made to ensure they get needed care after last week's earthquake in Haiti, said Department of Homeland Security Secretary Janet Napolitano, who made the announcement in coordination with the U.S. Department of State.

"We are committed to doing everything we can to help reunite families in Haiti during this very difficult time," said Napolitano in a news release. "While we remain focused on family reunification in Haiti, authorizing the use of humanitarian parole for orphans who are eligible for adoption in the United States will allow them to receive the care they need here."

Napolitano can grant humanitarian parole into the United States to bring otherwise inadmissible individuals into the country for urgent humanitarian reasons or other emergencies.

The State Department said earlier Monday it is working with DHS and the Haitian government to process nearly 300 cases of Americans who are waiting to adopt Haitian children.

Of those, 200 cases are being accelerated. Twenty-four of those children, whose cases "were at the very end of the process" before the 7.0 magnitude earthquake that struck Haiti nearly a week ago, have departed Haiti and joined their new families after the embassy expedited processing for immigrant visas, said Michele Bond, deputy assistant secretary for American citizen services.

Department officials said Sunday that 150 children had already left Haiti, but corrected that number Monday.

Officials are reviewing every case individually to see where they are in the process, what actions have been taken in the case and whether the case can be accelerated, Bond said. The department said it will be announcing an adoption plan with travel specifics shortly.

If an American adoption case was early in the process, there is no guarantee of an accelerated adoption, Bond said. Examples of being early in the process would be if prospective parents have not been properly vetted; have not been matched with a specific child; or have been matched with a child but the Haitian government is still attempting to prove absolutely the child is an orphan.

The State Department is working with DHS to examine the documents in each case and show some flexibility, but this also requires the agreement of the Haitian government, she said.

"It's important to remember that the best interests of the child are at the heart of all this," Bond said. "We want them to be well cared-for."

Families with active adoption cases will be contacted by the department, she said. If a family is in the process of adopting from Haiti and wants information, family members can send an e-mail to askci@state.gov. They will be contacted and told what documents are needed, she said.

Prospective families need to know, however, that officials are getting thousands of inquiries. On Sunday, the department received 300 inquiries related to 16 cases, she said. So multiple calls may not be the most efficient way for prospective families to get news about their child.

Are you in Haiti and safe? Share your story, photos with CNN iReport

Before last Tuesday's quake, Haiti was home to about 380,000 orphans, according to the United Nations Children's Fund. Many of them may be homeless now, since a number of orphanages are reported to have been among the buildings that were destroyed in the earthquake.

The family status of many children may not yet be known, so adoption is not the first solution, Bond said. The focus is on getting the children aid and reuniting them with their families, she said.

That total is expected to grow once the dead and missing from last Tuesday's disaster have been accounted for.

Some children who lost parents in the quake or were separated from parents are being relocated to the Dominican Republic, a child advocacy group said.

iReport: Haitians are looking for loved ones

About 50 orphaned and abandoned children will arrive in the border town of Jimani on Wednesday, Kids Alive International said. The efforts, coordinated with the governments of both countries, will eventually take the children back to Haiti. Some will be reunited with parents who lost communication with their children in the quake's aftermath, the group said.

The Dutch Ministry of Foreign Affairs has chartered a plane to pick up about 100 children Monday, spokesman Aad Meijer said Sunday.

Dutch Justice Minister Ernst Hirsch Ballin over the weekend granted the children entry into the country, although their paperwork, including travel and adoption documents, was incomplete, Justice Ministry spokesman Patrick Mikkelsen said.

About 44 of the orphans' adoptions had yet to be approved by a Haitian judge, even though they were matched to Dutch parents, Mikkelsen said. Dutch officials may seek the remaining approvals from Haiti once the children have already settled in the Netherlands, he said.

CNN's Melissa Gray, Richard Greene and Elise Labott contributed to this report.

text: Washington

text: CNN

text: The

text: U.S.

text: government

text: announced

text: Monday

text: that

text: it

text: has

text: eased

text: the

text: requirements

text: for

text: orphaned

text: children

text: from

text: Haiti

text: to

text: enter

text: the

text: United

text: States

text: on

text: a

text: temporary

text: basis

text: The

text: move

text: is

text: being

text: made

text: to

text: ensure

text: they

text: get

text: needed

text: care

text: after

text: last

text: week

text: 's

text: earthquake

text: in

text: Haiti

text: said

text: Department

text: of

text: Homeland

text: Security

text: Secretary

text: Janet

text: Napolitano

text: who

text: made

text: the

text: announcement

text: in

text: coordination

text: with

text: the

text: U.S.

text: Department

text: of

text: State

text: We

text: are

text: committed

text: to

text: doing

text: everything

text: we

text: can

text: to

text: help

text: reunite

text: families

text: in

text: Haiti

text: during

text: this

text: very

text: difficult

text: time

text: said

text: Napolitano

text: in

text: a

text: news

text: release

text: While

text: we

text: remain

text: focused

text: on

text: family

text: reunification

text: in

text: Haiti

text: authorizing

text: the

text: use

text: of

text: humanitarian

text: parole

text: for

text: orphans

text: who

text: are

text: eligible

text: for

text: adoption

text: in

text: the

text: United

text: States

text: will

text: allow

text: them

text: to

text: receive

text: the

text: care

text: they

text: need

text: here

text: Napolitano

text: can

text: grant

text: humanitarian

text: parole

text: into

text: the

text: United

text: States

text: to

text: bring

text: otherwise

text: inadmissible

text: individuals

text: into

text: the

text: country

text: for

text: urgent

text: humanitarian

text: reasons

text: or

text: other

text: emergencies

text: The

text: State

text: Department

text: said

text: earlier

text: Monday

text: it

text: is

text: working

text: with

text: DHS

text: and

text: the

text: Haitian

text: government

text: to

text: process

text: nearly

text: cases

text: of

text: Americans

text: who

text: are

text: waiting

text: to

text: adopt

text: Haitian

text: children

text: Of

text: those

text: cases

text: are

text: being

text: accelerated

text: Twenty

text: four

text: of

text: those

text: children

text: whose

text: cases

text: were

text: at

text: the

text: very

text: end

text: of

text: the

text: process

text: before

text: the

text: magnitude

text: earthquake

text: that

text: struck

text: Haiti

text: nearly

text: a

text: week

text: ago

text: have

text: departed

text: Haiti

text: and

text: joined

text: their

text: new

text: families

text: after

text: the

text: embassy

text: expedited

text: processing

text: for

text: immigrant

text: visas

text: said

text: Michele

text: Bond

text: deputy

text: assistant

text: secretary

text: for

text: American

text: citizen

text: services

text: Department

text: officials

text: said

text: Sunday

text: that

text: children

text: had

text: already

text: left

text: Haiti

text: but

text: corrected

text: that

text: number

text: Monday

text: Officials

text: are

text: reviewing

text: every

text: case

text: individually

text: to

text: see

text: where

text: they

text: are

text: in

text: the

text: process

text: what

text: actions

text: have

text: been

text: taken

text: in

text: the

text: case

text: and

text: whether

text: the

text: case

text: can

text: be

text: accelerated

text: Bond

text: said

text: The

text: department

text: said

text: it

text: will

text: be

text: announcing

text: an

text: adoption

text: plan

text: with

text: travel

text: specifics

text: shortly

text: If

text: an

text: American

text: adoption

text: case

text: was

text: early

text: in

text: the

text: process

text: there

text: is

text: no

text: guarantee

text: of

text: an

text: accelerated

text: adoption

text: Bond

text: said

text: Examples

text: of

text: being

text: early

text: in

text: the

text: process

text: would

text: be

text: if

text: prospective

text: parents

text: have

text: not

text: been

text: properly

text: vetted

text: have

text: not

text: been

text: matched

text: with

text: a

text: specific

text: child

text: or

text: have

text: been

text: matched

text: with

text: a

text: child

text: but

text: the

text: Haitian

text: government

text: is

text: still

text: attempting

text: to

text: prove

text: absolutely

text: the

text: child

text: is

text: an

text: orphan

text: The

text: State

text: Department

text: is

text: working

text: with

text: DHS

text: to

text: examine

text: the

text: documents

text: in

text: each

text: case

text: and

text: show

text: some

text: flexibility

text: but

text: this

text: also

text: requires

text: the

text: agreement

text: of

text: the

text: Haitian

text: government

text: she

text: said

text: It

text: 's

text: important

text: to

text: remember

text: that

text: the

text: best

text: interests

text: of

text: the

text: child

text: are

text: at

text: the

text: heart

text: of

text: all

text: this

text: Bond

text: said

text: We

text: want

text: them

text: to

text: be

text: well

text: cared

text: for

text: Families

text: with

text: active

text: adoption

text: cases

text: will

text: be

text: contacted

text: by

text: the

text: department

text: she

text: said

text: If

text: a

text: family

text: is

text: in

text: the

text: process

text: of

text: adopting

text: from

text: Haiti

text: and

text: wants

text: information

text: family

text: members

text: can

text: send

text: an

text: e

text: mail

text: to

text: askci@state.gov

text: They

text: will

text: be

text: contacted

text: and

text: told

text: what

text: documents

text: are

text: needed

text: she

text: said

text: Prospective

text: families

text: need

text: to

text: know

text: however

text: that

text: officials

text: are

text: getting

text: thousands

text: of

text: inquiries

text: On

text: Sunday

text: the

text: department

text: received

text: inquiries

text: related

text: to

text: cases

text: she

text: said

text: So

text: multiple

text: calls

text: may

text: not

text: be

text: the

text: most

text: efficient

text: way

text: for

text: prospective

text: families

text: to

text: get

text: news

text: about

text: their

text: child

text: Are

text: you

text: in

text: Haiti

text: and

text: safe

text: Share

text: your

text: story

text: photos

text: with

text: CNN

text: iReport

text: Before

text: last

text: Tuesday

text: 's

text: quake

text: Haiti

text: was

text: home

text: to

text: about

text: orphans

text: according

text: to

text: the

text: United

text: Nations

text: Children

text: 's

text: Fund

text: Many

text: of

text: them

text: may

text: be

text: homeless

text: now

text: since

text: a

text: number

text: of

text: orphanages

text: are

text: reported

text: to

text: have

text: been

text: among

text: the

text: buildings

text: that

text: were

text: destroyed

text: in

text: the

text: earthquake

text: The

text: family

text: status

text: of

text: many

text: children

text: may

text: not

text: yet

text: be

text: known

text: so

text: adoption

text: is

text: not

text: the

text: first

text: solution

text: Bond

text: said

text: The

text: focus

text: is

text: on

text: getting

text: the

text: children

text: aid

text: and

text: reuniting

text: them

text: with

text: their

text: families

text: she

text: said

text: That

text: total

text: is

text: expected

text: to

text: grow

text: once

text: the

text: dead

text: and

text: missing

text: from

text: last

text: Tuesday

text: 's

text: disaster

text: have

text: been

text: accounted

text: for

text: Some

text: children

text: who

text: lost

text: parents

text: in

text: the

text: quake

text: or

text: were

text: separated

text: from

text: parents

text: are

text: being

text: relocated

text: to

text: the

text: Dominican

text: Republic

text: a

text: child

text: advocacy

text: group

text: said

text: iReport

text: Haitians

text: are

text: looking

text: for

text: loved

text: ones

text: About

text: orphaned

text: and

text: abandoned

text: children

text: will

text: arrive

text: in

text: the

text: border

text: town

text: of

text: Jimani

text: on

text: Wednesday

text: Kids

text: Alive

text: International

text: said

text: The

text: efforts

text: coordinated

text: with

text: the

text: governments

text: of

text: both

text: countries

text: will

text: eventually

text: take

text: the

text: children

text: back

text: to

text: Haiti

text: Some

text: will

text: be

text: reunited

text: with

text: parents

text: who

text: lost

text: communication

text: with

text: their

text: children

text: in

text: the

text: quake

text: 's

text: aftermath

text: the

text: group

text: said

text: The

text: Dutch

text: Ministry

text: of

text: Foreign

text: Affairs

text: has

text: chartered

text: a

text: plane

text: to

text: pick

text: up

text: about

text: children

text: Monday

text: spokesman

text: Aad

text: Meijer

text: said

text: Sunday

text: Dutch

text: Justice

text: Minister

text: Ernst

text: Hirsch

text: Ballin

text: over

text: the

text: weekend

text: granted

text: the

text: children

text: entry

text: into

text: the

text: country

text: although

text: their

text: paperwork

text: including

text: travel

text: and

text: adoption

text: documents

text: was

text: incomplete

text: Justice

text: Ministry

text: spokesman

text: Patrick

text: Mikkelsen

text: said

text: About

text: of

text: the

text: orphans

text: adoptions

text: had

text: yet

text: to

text: be

text: approved

text: by

text: a

text: Haitian

text: judge

text: even

text: though

text: they

text: were

text: matched

text: to

text: Dutch

text: parents

text: Mikkelsen

text: said

text: Dutch

text: officials

text: may

text: seek

text: the

text: remaining

text: approvals

text: from

text: Haiti

text: once

text: the

text: children

text: have

text: already

text: settled

text: in

text: the

text: Netherlands

text: he

text: said

text: CNN

text: 's

text: Melissa

text: Gray

text: Richard

text: Greene

text: and

text: Elise

text: Labott

text: contributed

text: to

text: this

text: report

question: How many adoption cases have been speeded up?

answer: 200

question: What prompted the acceleration of adoption cases?

answer: last week's earthquake in Haiti,

text: last week's earthquake in Haiti,

question: How many children have departed Haiti?

answer: 150

question: Who is the Department of Homeland chief?

answer: Janet Napolitano,

text: Janet Napolitano,

question: All together, how many kids joined new families from Haiti?

answer: Twenty-four

text: Twenty-four


text:
(CNN)  -- When film director Kevin Smith tweeted about getting kicked off a Southwest Airlines flight on Saturday, the airline responded in less than 20 minutes.

"Dear @SouthwestAir - I know I'm fat, but was Captain Leysath really justified in throwing me off a flight for which I was already seated?" Smith tweeted at 6:52 p.m.

"@ThatKevinSmith hey Kevin! I'm so sorry for your experience tonight! Hopefully we can make things right, please follow so we may [direct message]!" the airline responded at 7:08 p.m.

The airline contacted Smith personally to apologize for bumping the director of "Clerks" off a standby flight, accommodated him on a later flight, and sent him a $100 travel voucher for his inconvenience.

Southwest did not immediately return calls or a Twitter message for comment but posted a statement on its blog apologizing to Smith and explaining its "Customer of Size" policy, which "requires passengers that can not fit safely and comfortably in one seat to purchase an additional seat while traveling."

Kevin Smith 'too fat' to fly Southwest

But if Kevin Smith were, say, John Smith, who worked in Muncie, Indiana, instead of Hollywood, California, would he have gotten the same response to his tweets?

"If the company is actively using social media -- and I think that most companies are using social media -- I think the consumer stands a great chance of hearing directly from the company and being engaged and having their issues resolved," said Steve Loucks, vice president of communications for Travel Leaders, a large travel agency network.

Southwest has more than a million followers on Twitter. Loucks believes the majority of travel companies now are using sites including Twitter and Facebook to get feedback from their consumers.

"If someone feels they are not being heard, social media is a very visible way to tell your friends, the people that follow you, that you're not happy and hopefully the company will be paying attention," Loucks said.

Adam Ostrow, editor-in-chief of social media site Mashable.com, says many big brands are starting to dedicate entire teams to social media monitoring, because they know it's important to respond quickly to negative comments before they become a public relations nightmare.

Yet there's a difference, Ostrow said, between responding and being able to fix the problem.

"For example, if you tweet that your plane has been stuck on the runway for four hours, JetBlue can respond to you, but they're likely not in a position to do anything about getting your plane off the ground," Ostrow said.

JetBlue, which wasn't involved in the Kevin Smith incident, is one of the most followed airlines, with more than 1.6 million followers on Twitter. JetBlue has six people who watch the airline's social media presence. The team rarely handles issues personally -- instead directing customers to the right resource for their complaints or questions.

"We consider ourselves more of an information booth rather than a customer service counter," public communications manager Morgan Johnston said.

Johnston says all JetBlue customers are equally important, but someone with a larger voice may get noticed, and responded to by the team, faster.

Ostrow recommends using the company's Twitter name in your complaint to get noticed, as most teams are set up to monitor for these mentions. He also suggests keeping your character count short so that others can easily retweet and share their own thoughts on the issue.

In her Mashable article "HOW TO: Get Your Feedback Heard on Social Networks," media director Mollie Vandor offers additional tips.

"First, always remember that the person on the other end of Twitter is, well, a person," Vandor writes. "Patience is key. You will get a better response if you give your recipient some time to look into the issue before they respond."

She also suggests avoiding people at the top of the company, instead looking for people who mention user experience, community or support on their Twitter profiles.

Most of all, it's important to hit the normal channels first before going on a social media rant, Travel Leaders' Loucks said -- give the system time to work and only try the more high profile online complaints if the company doesn't respond satisfactorily.

"We'd want to know about it not only because we want happy customers but because we want to make sure that that never happens again."

text: CNN

text: When

text: film

text: director

text: Kevin

text: Smith

text: tweeted

text: about

text: getting

text: kicked

text: off

text: a

text: Southwest

text: Airlines

text: flight

text: on

text: Saturday

text: the

text: airline

text: responded

text: in

text: less

text: than

text: minutes

text: Dear

text: @SouthwestAir

text: I

text: know

text: I

text: 'm

text: fat

text: but

text: was

text: Captain

text: Leysath

text: really

text: justified

text: in

text: throwing

text: me

text: off

text: a

text: flight

text: for

text: which

text: I

text: was

text: already

text: seated

text: Smith

text: tweeted

text: at

text: p.m.

text: @ThatKevinSmith

text: hey

text: Kevin

text: I

text: 'm

text: so

text: sorry

text: for

text: your

text: experience

text: tonight

text: Hopefully

text: we

text: can

text: make

text: things

text: right

text: please

text: follow

text: so

text: we

text: may

text: direct

text: message

text: the

text: airline

text: responded

text: at

text: p.m.

text: The

text: airline

text: contacted

text: Smith

text: personally

text: to

text: apologize

text: for

text: bumping

text: the

text: director

text: of

text: Clerks

text: off

text: a

text: standby

text: flight

text: accommodated

text: him

text: on

text: a

text: later

text: flight

text: and

text: sent

text: him

text: a

text: travel

text: voucher

text: for

text: his

text: inconvenience

text: Southwest

text: did

text: not

text: immediately

text: return

text: calls

text: or

text: a

text: Twitter

text: message

text: for

text: comment

text: but

text: posted

text: a

text: statement

text: on

text: its

text: blog

text: apologizing

text: to

text: Smith

text: and

text: explaining

text: its

text: Customer

text: of

text: Size

text: policy

text: which

text: requires

text: passengers

text: that

text: can

text: not

text: fit

text: safely

text: and

text: comfortably

text: in

text: one

text: seat

text: to

text: purchase

text: an

text: additional

text: seat

text: while

text: traveling

text: Kevin

text: Smith

text: too

text: fat

text: to

text: fly

text: Southwest

text: But

text: if

text: Kevin

text: Smith

text: were

text: say

text: John

text: Smith

text: who

text: worked

text: in

text: Muncie

text: Indiana

text: instead

text: of

text: Hollywood

text: California

text: would

text: he

text: have

text: gotten

text: the

text: same

text: response

text: to

text: his

text: tweets

text: If

text: the

text: company

text: is

text: actively

text: using

text: social

text: media

text: and

text: I

text: think

text: that

text: most

text: companies

text: are

text: using

text: social

text: media

text: I

text: think

text: the

text: consumer

text: stands

text: a

text: great

text: chance

text: of

text: hearing

text: directly

text: from

text: the

text: company

text: and

text: being

text: engaged

text: and

text: having

text: their

text: issues

text: resolved

text: said

text: Steve

text: Loucks

text: vice

text: president

text: of

text: communications

text: for

text: Travel

text: Leaders

text: a

text: large

text: travel

text: agency

text: network

text: Southwest

text: has

text: more

text: than

text: a

text: million

text: followers

text: on

text: Twitter

text: Loucks

text: believes

text: the

text: majority

text: of

text: travel

text: companies

text: now

text: are

text: using

text: sites

text: including

text: Twitter

text: and

text: Facebook

text: to

text: get

text: feedback

text: from

text: their

text: consumers

text: If

text: someone

text: feels

text: they

text: are

text: not

text: being

text: heard

text: social

text: media

text: is

text: a

text: very

text: visible

text: way

text: to

text: tell

text: your

text: friends

text: the

text: people

text: that

text: follow

text: you

text: that

text: you

text: 're

text: not

text: happy

text: and

text: hopefully

text: the

text: company

text: will

text: be

text: paying

text: attention

text: Loucks

text: said

text: Adam

text: Ostrow

text: editor

text: in

text: chief

text: of

text: social

text: media

text: site

text: Mashable.com

text: says

text: many

text: big

text: brands

text: are

text: starting

text: to

text: dedicate

text: entire

text: teams

text: to

text: social

text: media

text: monitoring

text: because

text: they

text: know

text: it

text: 's

text: important

text: to

text: respond

text: quickly

text: to

text: negative

text: comments

text: before

text: they

text: become

text: a

text: public

text: relations

text: nightmare

text: Yet

text: there

text: 's

text: a

text: difference

text: Ostrow

text: said

text: between

text: responding

text: and

text: being

text: able

text: to

text: fix

text: the

text: problem

text: For

text: example

text: if

text: you

text: tweet

text: that

text: your

text: plane

text: has

text: been

text: stuck

text: on

text: the

text: runway

text: for

text: four

text: hours

text: JetBlue

text: can

text: respond

text: to

text: you

text: but

text: they

text: 're

text: likely

text: not

text: in

text: a

text: position

text: to

text: do

text: anything

text: about

text: getting

text: your

text: plane

text: off

text: the

text: ground

text: Ostrow

text: said

text: JetBlue

text: which

text: was

text: n't

text: involved

text: in

text: the

text: Kevin

text: Smith

text: incident

text: is

text: one

text: of

text: the

text: most

text: followed

text: airlines

text: with

text: more

text: than

text: million

text: followers

text: on

text: Twitter

text: JetBlue

text: has

text: six

text: people

text: who

text: watch

text: the

text: airline

text: 's

text: social

text: media

text: presence

text: The

text: team

text: rarely

text: handles

text: issues

text: personally

text: instead

text: directing

text: customers

text: to

text: the

text: right

text: resource

text: for

text: their

text: complaints

text: or

text: questions

text: We

text: consider

text: ourselves

text: more

text: of

text: an

text: information

text: booth

text: rather

text: than

text: a

text: customer

text: service

text: counter

text: public

text: communications

text: manager

text: Morgan

text: Johnston

text: said

text: Johnston

text: says

text: all

text: JetBlue

text: customers

text: are

text: equally

text: important

text: but

text: someone

text: with

text: a

text: larger

text: voice

text: may

text: get

text: noticed

text: and

text: responded

text: to

text: by

text: the

text: team

text: faster

text: Ostrow

text: recommends

text: using

text: the

text: company

text: 's

text: Twitter

text: name

text: in

text: your

text: complaint

text: to

text: get

text: noticed

text: as

text: most

text: teams

text: are

text: set

text: up

text: to

text: monitor

text: for

text: these

text: mentions

text: He

text: also

text: suggests

text: keeping

text: your

text: character

text: count

text: short

text: so

text: that

text: others

text: can

text: easily

text: retweet

text: and

text: share

text: their

text: own

text: thoughts

text: on

text: the

text: issue

text: In

text: her

text: Mashable

text: article

text: HOW

text: TO

text: Get

text: Your

text: Feedback

text: Heard

text: on

text: Social

text: Networks

text: media

text: director

text: Mollie

text: Vandor

text: offers

text: additional

text: tips

text: First

text: always

text: remember

text: that

text: the

text: person

text: on

text: the

text: other

text: end

text: of

text: Twitter

text: is

text: well

text: a

text: person

text: Vandor

text: writes

text: Patience

text: is

text: key

text: You

text: will

text: get

text: a

text: better

text: response

text: if

text: you

text: give

text: your

text: recipient

text: some

text: time

text: to

text: look

text: into

text: the

text: issue

text: before

text: they

text: respond

text: She

text: also

text: suggests

text: avoiding

text: people

text: at

text: the

text: top

text: of

text: the

text: company

text: instead

text: looking

text: for

text: people

text: who

text: mention

text: user

text: experience

text: community

text: or

text: support

text: on

text: their

text: Twitter

text: profiles

text: Most

text: of

text: all

text: it

text: 's

text: important

text: to

text: hit

text: the

text: normal

text: channels

text: first

text: before

text: going

text: on

text: a

text: social

text: media

text: rant

text: Travel

text: Leaders

text: Loucks

text: said

text: give

text: the

text: system

text: time

text: to

text: work

text: and

text: only

text: try

text: the

text: more

text: high

text: profile

text: online

text: complaints

text: if

text: the

text: company

text: does

text: n't

text: respond

text: satisfactorily

text: We

text: 'd

text: want

text: to

text: know

text: about

text: it

text: not

text: only

text: because

text: we

text: want

text: happy

text: customers

text: but

text: because

text: we

text: want

text: to

text: make

text: sure

text: that

text: that

text: never

text: happens

text: again

question: who say other customers can get the same response?

answer: Steve Loucks,

text: Steve Loucks,

question: who got a quick response?

answer: Kevin Smith

text: Kevin Smith

question: What did Kevin Smith get?

answer: $100 travel voucher

text: $100 travel voucher

question: Where was the complaint made to?

answer: Southwest Airlines

text: Southwest Airlines

question: Who gets a quick response to complaint?

answer: Kevin Smith

text: Kevin Smith


text:
HONG KONG, China (Reuters) -- Paul Lee got his liver from an executed Chinese prisoner; Karam in Egypt bought a kidney for his sister for $5,300; in Istanbul Hakan is holding out for $30,700 for one of his kidneys.

Doctors in Pakistan have been arrested for abducting people, drugging them and stealing their kidneys.

They are not so unusual: a dire shortage of donated organs in rich countries is sending foreigners with end-stage illnesses to poorer places like China, Pakistan, Turkey, Egypt, Colombia and the Philippines to buy a new lease of life.

Lee, a 53-year-old chief subway technician in Hong Kong, was diagnosed with liver cancer in January 2005 but doctors denied him a transplant because they feared the tumor would spread.

A friend told him about a transplant hospital in China's north eastern Tianjin city and he signed up for a place. That April, he paid 260,000 yuan ($34,380) for a transplant -- surgery that saved his life.

"The hospital has connections with a lot of prisons," Lee told Reuters. "Mine came from an executed prisoner from Heilongjiang. I thank the donor deeply."

The World Health Organization estimates that 21,000 liver transplants are carried out annually, but medical experts put annual worldwide demand at at least 90,000.

Demand for kidneys also exceeds supply, and that has given rise to organ trafficking and a black market for rich people and "transplant tourists" who travel to poor countries to buy body parts from people with few other routes to a better living.

A donor in South Africa receives $700 for a kidney compared with $30,000 in the United States. A lack of transparency and little protection for donors has spurred calls by international bodies to crack down on, or at least regulate, the trade.

But even where the trade is banned, laws are often muddled or laced with loopholes, which are sometimes defended by vested interests.

And the unregulated route is much less complicated for the recipient. Any transplant procedure involving a living donor carries risks for the donor -- especially for liver transplants which involve removing part of the donor's liver.

The complications can include bleeding, infection, even death.

In the transplant trade, the recipient need not worry about, for example, exposing a living relative to that risk.

"It is cheaper and your next of kin is not taking the risk and you don't have to care for someone you don't know. Once you pay, it is discarded in a way, it is dispensable," said Luc Noel, a Geneva-based coordinator for Clinical Procedures at the World Health Organization.

China recently banned the sale of human organs and restricted transplants for foreigners, saying it must first meet demand at home for 2 million organs a year.

Only 20,000 transplants are carried out in China each year. Of these, 3,000 are liver transplants and 95 percent of them use livers from dead donors.

China defended its use of organs from executed prisoners, saying consent was obtained from convicts or their families. A transplant operation using the liver of a dead donor costs around $33,000 in China.

"What is important is the transparency, it has to be open to scrutiny ... if China makes its current system open to scrutiny and very transparent, that would do good," said the WHO's Noel.

In Asia, a cultural obsession with keeping the body of the deceased intact has stymied public organ donation programs.

Excluding China, Asia has fewer than 200 livers donated by people ahead of their death each year, said Lo Chung-man, professor of hepatobiliary and pancreatic surgery at the University of Hong Kong.

Pakistan, where trade in human organs is not illegal, is turning into a "kidney bazaar", said the chief executive of Pakistan's Kidney Foundation, Jaffar Naqvi.

There are no confirmed figures for the number of foreigners coming to the country for new kidneys but Naqvi said there were 13 centers in Lahore alone which reported more than 2,000 transplants last year from bought kidneys.

Patients, mostly from Europe, Saudi Arabia and India, pay about 500,000 rupees ($8,500) for a new kidney, he said. Donors are paid $300 to $1,000 and often get no medical care after the surgery.

There is no consent in some cases. In May police arrested nine people, four of them doctors, for abducting people, drugging them and stealing their kidneys for transplant operations.

In the pipeline is a draft law aimed at banning the trade, but a powerful lobby bent on preserving it is trying to ensure it allows kidney donations for a non-relative, with no payment. Such a clause allowing "altruistic" organ donations will ensure the trade continues with secret payment to donors, Naqvi said.

Stories of people selling their organs, especially kidneys, are not uncommon in Egypt, where more than 30 percent of a population of more than 73 million people live below the poverty line.

Karam, who asked to be identified only by his first name because organ trading is illegal, said it took him only 15 days to secure a kidney for his sister who was suffering from kidney failure. He said a doctor found him a man willing to sell his kidney for 30,000 Egyptian pounds ($5,300).

"The fees of the doctor were 5,000 pounds. Both his money and the fees of the hospital were deducted from the money the 'donor' received," said Karam.

He said doctors usually help in finding people willing to sell their organs from their patients' lists.

Abdel-Kader Hegazy, head of the disciplinary committee at the Doctors' Union, said Egyptian law lacks clear punishment for those involved in illegal transplants, making it easy for doctors to repeat the offence.

"The law says it is illegal to trade in organs but does not specify the punishment. We at the union suspended many doctors and closed their practices, but they have appealed before courts and won their licenses back," he told Reuters.

"It is an annoying and a regrettable situation. Well-known doctors and professors are doing this. They are rich people but they do it because they have no moral values."

The union has been pushing for legislation to regulate organ transplants, with a draft bill including heavy fines and a prison sentence for those involved and a ban on transplants between people of different nationalities.

But the draft law has been languishing in parliament for several years because of differences between doctors and senior Muslim religious leaders on whether Islam allows organ transplants in the case of clinical deaths.

In Turkey, students, unemployed young men and struggling fathers post adverts on the Internet selling their kidneys, listing their drinking and smoking habits and blood type.

These would-be donors say they have had enquiries from Germany, Israel and Turkey with asking prices going up to 50,000 lira ($38,760).

Hakan, a 27-year-old security guard in Istanbul with two young children who also requested only his first name be published, told Reuters he received five or six offers from Turkey and Germany, offering 10,000-15,000 lira ($11,600), but he's holding out for 40,000 lira.

"Of course it's frightening but there's nothing else to be done," he said, adding he hadn't told his wife as he knew she would object.

"I'm doing it because of my family, if I was alone it wouldn't matter. I've got two children ... there's nothing else I can do for them." E-mail to a friend

text: HONG

text: KONG

text: China

text: Reuters

text: Paul

text: Lee

text: got

text: his

text: liver

text: from

text: an

text: executed

text: Chinese

text: prisoner

text: Karam

text: in

text: Egypt

text: bought

text: a

text: kidney

text: for

text: his

text: sister

text: for

text: in

text: Istanbul

text: Hakan

text: is

text: holding

text: out

text: for

text: for

text: one

text: of

text: his

text: kidneys

text: Doctors

text: in

text: Pakistan

text: have

text: been

text: arrested

text: for

text: abducting

text: people

text: drugging

text: them

text: and

text: stealing

text: their

text: kidneys

text: They

text: are

text: not

text: so

text: unusual

text: a

text: dire

text: shortage

text: of

text: donated

text: organs

text: in

text: rich

text: countries

text: is

text: sending

text: foreigners

text: with

text: end

text: stage

text: illnesses

text: to

text: poorer

text: places

text: like

text: China

text: Pakistan

text: Turkey

text: Egypt

text: Colombia

text: and

text: the

text: Philippines

text: to

text: buy

text: a

text: new

text: lease

text: of

text: life

text: Lee

text: a

text: old

text: chief

text: subway

text: technician

text: in

text: Hong

text: Kong

text: was

text: diagnosed

text: with

text: liver

text: cancer

text: in

text: January

text: but

text: doctors

text: denied

text: him

text: a

text: transplant

text: because

text: they

text: feared

text: the

text: tumor

text: would

text: spread

text: A

text: friend

text: told

text: him

text: about

text: a

text: transplant

text: hospital

text: in

text: China

text: 's

text: north

text: eastern

text: Tianjin

text: city

text: and

text: he

text: signed

text: up

text: for

text: a

text: place

text: That

text: April

text: he

text: paid

text: yuan

text: for

text: a

text: transplant

text: surgery

text: that

text: saved

text: his

text: life

text: The

text: hospital

text: has

text: connections

text: with

text: a

text: lot

text: of

text: prisons

text: Lee

text: told

text: Reuters

text: Mine

text: came

text: from

text: an

text: executed

text: prisoner

text: from

text: Heilongjiang

text: I

text: thank

text: the

text: donor

text: deeply

text: The

text: World

text: Health

text: Organization

text: estimates

text: that

text: liver

text: transplants

text: are

text: carried

text: out

text: annually

text: but

text: medical

text: experts

text: put

text: annual

text: worldwide

text: demand

text: at

text: at

text: least

text: Demand

text: for

text: kidneys

text: also

text: exceeds

text: supply

text: and

text: that

text: has

text: given

text: rise

text: to

text: organ

text: trafficking

text: and

text: a

text: black

text: market

text: for

text: rich

text: people

text: and

text: transplant

text: tourists

text: who

text: travel

text: to

text: poor

text: countries

text: to

text: buy

text: body

text: parts

text: from

text: people

text: with

text: few

text: other

text: routes

text: to

text: a

text: better

text: living

text: A

text: donor

text: in

text: South

text: Africa

text: receives

text: for

text: a

text: kidney

text: compared

text: with

text: in

text: the

text: United

text: States

text: A

text: lack

text: of

text: transparency

text: and

text: little

text: protection

text: for

text: donors

text: has

text: spurred

text: calls

text: by

text: international

text: bodies

text: to

text: crack

text: down

text: on

text: or

text: at

text: least

text: regulate

text: the

text: trade

text: But

text: even

text: where

text: the

text: trade

text: is

text: banned

text: laws

text: are

text: often

text: muddled

text: or

text: laced

text: with

text: loopholes

text: which

text: are

text: sometimes

text: defended

text: by

text: vested

text: interests

text: And

text: the

text: unregulated

text: route

text: is

text: much

text: less

text: complicated

text: for

text: the

text: recipient

text: Any

text: transplant

text: procedure

text: involving

text: a

text: living

text: donor

text: carries

text: risks

text: for

text: the

text: donor

text: especially

text: for

text: liver

text: transplants

text: which

text: involve

text: removing

text: part

text: of

text: the

text: donor

text: 's

text: liver

text: The

text: complications

text: can

text: include

text: bleeding

text: infection

text: even

text: death

text: In

text: the

text: transplant

text: trade

text: the

text: recipient

text: need

text: not

text: worry

text: about

text: for

text: example

text: exposing

text: a

text: living

text: relative

text: to

text: that

text: risk

text: It

text: is

text: cheaper

text: and

text: your

text: next

text: of

text: kin

text: is

text: not

text: taking

text: the

text: risk

text: and

text: you

text: do

text: n't

text: have

text: to

text: care

text: for

text: someone

text: you

text: do

text: n't

text: know

text: Once

text: you

text: pay

text: it

text: is

text: discarded

text: in

text: a

text: way

text: it

text: is

text: dispensable

text: said

text: Luc

text: Noel

text: a

text: Geneva

text: based

text: coordinator

text: for

text: Clinical

text: Procedures

text: at

text: the

text: World

text: Health

text: Organization

text: China

text: recently

text: banned

text: the

text: sale

text: of

text: human

text: organs

text: and

text: restricted

text: transplants

text: for

text: foreigners

text: saying

text: it

text: must

text: first

text: meet

text: demand

text: at

text: home

text: for

text: million

text: organs

text: a

text: year

text: Only

text: transplants

text: are

text: carried

text: out

text: in

text: China

text: each

text: year

text: Of

text: these

text: are

text: liver

text: transplants

text: and

text: percent

text: of

text: them

text: use

text: livers

text: from

text: dead

text: donors

text: China

text: defended

text: its

text: use

text: of

text: organs

text: from

text: executed

text: prisoners

text: saying

text: consent

text: was

text: obtained

text: from

text: convicts

text: or

text: their

text: families

text: A

text: transplant

text: operation

text: using

text: the

text: liver

text: of

text: a

text: dead

text: donor

text: costs

text: around

text: in

text: China

text: What

text: is

text: important

text: is

text: the

text: transparency

text: it

text: has

text: to

text: be

text: open

text: to

text: scrutiny

text: if

text: China

text: makes

text: its

text: current

text: system

text: open

text: to

text: scrutiny

text: and

text: very

text: transparent

text: that

text: would

text: do

text: good

text: said

text: the

text: WHO

text: 's

text: Noel

text: In

text: Asia

text: a

text: cultural

text: obsession

text: with

text: keeping

text: the

text: body

text: of

text: the

text: deceased

text: intact

text: has

text: stymied

text: public

text: organ

text: donation

text: programs

text: Excluding

text: China

text: Asia

text: has

text: fewer

text: than

text: livers

text: donated

text: by

text: people

text: ahead

text: of

text: their

text: death

text: each

text: year

text: said

text: Lo

text: Chung

text: man

text: professor

text: of

text: hepatobiliary

text: and

text: pancreatic

text: surgery

text: at

text: the

text: University

text: of

text: Hong

text: Kong

text: Pakistan

text: where

text: trade

text: in

text: human

text: organs

text: is

text: not

text: illegal

text: is

text: turning

text: into

text: a

text: kidney

text: bazaar

text: said

text: the

text: chief

text: executive

text: of

text: Pakistan

text: 's

text: Kidney

text: Foundation

text: Jaffar

text: Naqvi

text: There

text: are

text: no

text: confirmed

text: figures

text: for

text: the

text: number

text: of

text: foreigners

text: coming

text: to

text: the

text: country

text: for

text: new

text: kidneys

text: but

text: Naqvi

text: said

text: there

text: were

text: centers

text: in

text: Lahore

text: alone

text: which

text: reported

text: more

text: than

text: transplants

text: last

text: year

text: from

text: bought

text: kidneys

text: Patients

text: mostly

text: from

text: Europe

text: Saudi

text: Arabia

text: and

text: India

text: pay

text: about

text: rupees

text: for

text: a

text: new

text: kidney

text: he

text: said

text: Donors

text: are

text: paid

text: to

text: and

text: often

text: get

text: no

text: medical

text: care

text: after

text: the

text: surgery

text: There

text: is

text: no

text: consent

text: in

text: some

text: cases

text: In

text: May

text: police

text: arrested

text: nine

text: people

text: four

text: of

text: them

text: doctors

text: for

text: abducting

text: people

text: drugging

text: them

text: and

text: stealing

text: their

text: kidneys

text: for

text: transplant

text: operations

text: In

text: the

text: pipeline

text: is

text: a

text: draft

text: law

text: aimed

text: at

text: banning

text: the

text: trade

text: but

text: a

text: powerful

text: lobby

text: bent

text: on

text: preserving

text: it

text: is

text: trying

text: to

text: ensure

text: it

text: allows

text: kidney

text: donations

text: for

text: a

text: non

text: relative

text: with

text: no

text: payment

text: Such

text: a

text: clause

text: allowing

text: altruistic

text: organ

text: donations

text: will

text: ensure

text: the

text: trade

text: continues

text: with

text: secret

text: payment

text: to

text: donors

text: Naqvi

text: said

text: Stories

text: of

text: people

text: selling

text: their

text: organs

text: especially

text: kidneys

text: are

text: not

text: uncommon

text: in

text: Egypt

text: where

text: more

text: than

text: percent

text: of

text: a

text: population

text: of

text: more

text: than

text: million

text: people

text: live

text: below

text: the

text: poverty

text: line

text: Karam

text: who

text: asked

text: to

text: be

text: identified

text: only

text: by

text: his

text: first

text: name

text: because

text: organ

text: trading

text: is

text: illegal

text: said

text: it

text: took

text: him

text: only

text: days

text: to

text: secure

text: a

text: kidney

text: for

text: his

text: sister

text: who

text: was

text: suffering

text: from

text: kidney

text: failure

text: He

text: said

text: a

text: doctor

text: found

text: him

text: a

text: man

text: willing

text: to

text: sell

text: his

text: kidney

text: for

text: Egyptian

text: pounds

text: The

text: fees

text: of

text: the

text: doctor

text: were

text: pounds

text: Both

text: his

text: money

text: and

text: the

text: fees

text: of

text: the

text: hospital

text: were

text: deducted

text: from

text: the

text: money

text: the

text: donor

text: received

text: said

text: Karam

text: He

text: said

text: doctors

text: usually

text: help

text: in

text: finding

text: people

text: willing

text: to

text: sell

text: their

text: organs

text: from

text: their

text: patients

text: lists

text: Abdel

text: Kader

text: Hegazy

text: head

text: of

text: the

text: disciplinary

text: committee

text: at

text: the

text: Doctors

text: Union

text: said

text: Egyptian

text: law

text: lacks

text: clear

text: punishment

text: for

text: those

text: involved

text: in

text: illegal

text: transplants

text: making

text: it

text: easy

text: for

text: doctors

text: to

text: repeat

text: the

text: offence

text: The

text: law

text: says

text: it

text: is

text: illegal

text: to

text: trade

text: in

text: organs

text: but

text: does

text: not

text: specify

text: the

text: punishment

text: We

text: at

text: the

text: union

text: suspended

text: many

text: doctors

text: and

text: closed

text: their

text: practices

text: but

text: they

text: have

text: appealed

text: before

text: courts

text: and

text: won

text: their

text: licenses

text: back

text: he

text: told

text: Reuters

text: It

text: is

text: an

text: annoying

text: and

text: a

text: regrettable

text: situation

text: Well

text: known

text: doctors

text: and

text: professors

text: are

text: doing

text: this

text: They

text: are

text: rich

text: people

text: but

text: they

text: do

text: it

text: because

text: they

text: have

text: no

text: moral

text: values

text: The

text: union

text: has

text: been

text: pushing

text: for

text: legislation

text: to

text: regulate

text: organ

text: transplants

text: with

text: a

text: draft

text: bill

text: including

text: heavy

text: fines

text: and

text: a

text: prison

text: sentence

text: for

text: those

text: involved

text: and

text: a

text: ban

text: on

text: transplants

text: between

text: people

text: of

text: different

text: nationalities

text: But

text: the

text: draft

text: law

text: has

text: been

text: languishing

text: in

text: parliament

text: for

text: several

text: years

text: because

text: of

text: differences

text: between

text: doctors

text: and

text: senior

text: Muslim

text: religious

text: leaders

text: on

text: whether

text: Islam

text: allows

text: organ

text: transplants

text: in

text: the

text: case

text: of

text: clinical

text: deaths

text: In

text: Turkey

text: students

text: unemployed

text: young

text: men

text: and

text: struggling

text: fathers

text: post

text: adverts

text: on

text: the

text: Internet

text: selling

text: their

text: kidneys

text: listing

text: their

text: drinking

text: and

text: smoking

text: habits

text: and

text: blood

text: type

text: These

text: would

text: be

text: donors

text: say

text: they

text: have

text: had

text: enquiries

text: from

text: Germany

text: Israel

text: and

text: Turkey

text: with

text: asking

text: prices

text: going

text: up

text: to

text: lira

text: Hakan

text: a

text: old

text: security

text: guard

text: in

text: Istanbul

text: with

text: two

text: young

text: children

text: who

text: also

text: requested

text: only

text: his

text: first

text: name

text: be

text: published

text: told

text: Reuters

text: he

text: received

text: five

text: or

text: six

text: offers

text: from

text: Turkey

text: and

text: Germany

text: offering

text: lira

text: but

text: he

text: 's

text: holding

text: out

text: for

text: lira

text: Of

text: course

text: it

text: 's

text: frightening

text: but

text: there

text: 's

text: nothing

text: else

text: to

text: be

text: done

text: he

text: said

text: adding

text: he

text: had

text: n't

text: told

text: his

text: wife

text: as

text: he

text: knew

text: she

text: would

text: object

text: I

text: 'm

text: doing

text: it

text: because

text: of

text: my

text: family

text: if

text: I

text: was

text: alone

text: it

text: would

text: n't

text: matter

text: I

text: 've

text: got

text: two

text: children

text: there

text: 's

text: nothing

text: else

text: I

text: can

text: do

text: for

text: them

text: E

text: mail

text: to

text: a

text: friend

question: Who wants to buy organs?

answer: foreigners with end-stage illnesses

text: foreigners with end-stage illnesses

question: what is problem in rich states?

answer: dire shortage of donated organs

text: dire shortage of donated organs

question: What are organ shortages?

answer: in rich countries

text: in rich countries

question: Which country is turning into a "kidney bazaar"?

answer: Pakistan,

text: Pakistan,

question: What is the cost for a new kidney?

answer: $30,000 in the United States.

text: $30,000 in the United States.

question: What are transplant tourists

answer: who travel to poor countries to buy body parts from people with few other routes to a better living.

text: who travel to poor countries to buy body parts from people with few other routes to a better living.

question: In what country is it legal to trade human organs for money?

answer: Pakistan,

text: Pakistan,

question: WHAT HAS CREATED A TRADE FROM POORER COUNTRIES?

answer: a dire shortage of donated organs

text: a dire shortage of donated organs

question: What countries are  organs being purchased from

answer: China, Pakistan, Turkey, Egypt, Colombia

text: China, Pakistan, Turkey, Egypt, Colombia

question: What has created the trade

answer: a dire shortage of donated organs in rich countries

text: a dire shortage of donated organs in rich countries

question: What are "transplant tourist"?

answer: who travel to poor countries to buy body parts from people

text: who travel to poor countries to buy body parts from people

question: what is going on in pakistan?

answer: abducting people, drugging them and stealing their kidneys.

text: abducting people, drugging them and stealing their kidneys.

question: What are "Transplant Tourists"?

answer: who travel to poor countries to buy body parts from people with few other routes to a better living.

text: who travel to poor countries to buy body parts from people with few other routes to a better living.

question: What is the rate donors are paid for organs?

answer: $300 to $1,000

text: $300 to $1,000

question: Where to "transplant tourists" travel?

answer: poor countries

text: poor countries

question: What problem has organ shortages caused?

answer: sending foreigners with end-stage illnesses to poorer places like China, Pakistan, Turkey, Egypt, Colombia and the Philippines to buy a new lease of life.

text: sending foreigners with end-stage illnesses to poorer places like China, Pakistan, Turkey, Egypt, Colombia and the Philippines to buy a new lease of life.

question: what is the price of the kidney

answer: $5,300;

question: What or who is a transplant tourist?

answer: travel to poor countries to buy body parts from people with few other routes to a better living.

text: travel to poor countries to buy body parts from people with few other routes to a better living.

question: WHAT DO "TRANSPLANT TOURISTS" BUY WHEN THEY TRAVEL?

answer: body parts from people

text: body parts from people

question: Where is the trade in human organs legal

answer: Pakistan,

text: Pakistan,

question: What country is this legal in?

answer: China's

text: China's

question: What do they call people who buy organs from poor countries

answer: "transplant tourists"

text: "transplant tourists"

question: What is the cost of a new organ?

answer: $30,700

question: Who travels to the poorer countries

answer: "transplant tourists"

text: "transplant tourists"


text:
Warsaw, Poland (CNN) -- The body of Poland's first lady, Maria Kaczynska, killed with her husband in an airplane crash in Russia, returned to Warsaw on Tuesday.

Crowds turned out to watch her body being driven to the presidential palace, where the couple will lie in state.

The funeral for the couple will be Saturday in Warsaw, followed by their burial on Sunday in Krakow's Wawel Castle.

President Barack Obama will attend the state funeral, the White House announced Tuesday in a statement. "The president will travel to Krakow to express the depth of our condolences to an important and trusted ally, and our support for the Polish people, on behalf of the American people," the statement said.

The archbishop of Krakow said burying the late president in the historic crypt was the country's way of honoring him.

"I think in this way the Polish nation wants to include him among the greatest and most revered men in Polish history," Stanislaw Dziwisk said on Polish state television.

Men in uniform unloaded the flag-draped casket of Kaczynska from a military plane as a band played Poland's national anthem. Family, friends and Polish officials paid their respects during a brief ceremony.

Kaczynska and her husband were among 96 people killed in the crash.

Under leaden skies broken by sporadic sunshine, mourners took turns bowing their heads in silence before the casket. They included Kaczynska's daughter, Marta, and Jaroslaw Kaczynski, the twin brother of her husband, Lech Kaczynski.

Two minutes of silence in Warsaw

Echoing a similar scene that greeted the repatriation of her husband's body on Sunday, crowds lined the streets and threw flowers onto the hearse bearing the former first lady's casket as it made its way through Warsaw.

Among the mourners, student Kamil Denielewski told CNN the outpouring of public emotion was unprecendented.

"I can't remember anything like that and in fact I have not felt anything like that since now," he said. "It made us united, it made us patriots."

iReport: Mourners' candles a 'spot of light'

The couple had been traveling with a Polish delegation to Russia for a commemorative service marking the 70th anniversary of the Russian massacre of Polish prisoners of war in the village of Katyn when the plane went down.

iReport: Share your photos, video and stories with CNN

Among other Polish officials killed in the crash were Aleksander Szczyglo, the head of the National Security Office; Jerzy Szmajdzinski, the deputy parliament speaker; Andrzej Kremer, the deputy foreign minister; and Gen. Franciszek Gagor, the army chief of staff, according to Kaczynski's Law and Justice Party.

The cause of the crash is being investigated. There have been questions raised over why so many of Poland's military, economic and civic leaders were aboard the same flight.

Aviation officials in Russia, which has emphasized that there is no evidence it was responsible, have said the plane ignored Smolensk air traffic control commands to divert to another airport because of bad weather.

Deputy Prime Minister Sergey Ivanov said Monday that flight recorders were in shape to "conduct a detailed transcript and analysis of all flight information and the work of the plane's equipment systems up till the moment of the crash."

There is also evidence that the crew knew about the poor weather conditions and was advised to land at an alternate airfield, he said.

Poland's ambassador to Moscow, Jerzy Bahr, warned against jumping to conclusions ahead of official inquiries.

"Many people think that this is something which the pilot did wrong, but it must be investigated," he told CNN.

As Poland began a week of mourning, tributes continued to be paid to 60-year-old Lech Kaczynski. A sea of candles continued to grow outside the Presidential Palace in Warsaw Monday as people lined up to sign books of condolence.

Biography: Lech Kaczynski

Parliament Speaker Bronislaw Komorowski, who is now acting president, has declared "a time for national mourning."

CNN's Geoff Hill contributed to this report.

text: Warsaw

text: Poland

text: CNN

text: The

text: body

text: of

text: Poland

text: 's

text: first

text: lady

text: Maria

text: Kaczynska

text: killed

text: with

text: her

text: husband

text: in

text: an

text: airplane

text: crash

text: in

text: Russia

text: returned

text: to

text: Warsaw

text: on

text: Tuesday

text: Crowds

text: turned

text: out

text: to

text: watch

text: her

text: body

text: being

text: driven

text: to

text: the

text: presidential

text: palace

text: where

text: the

text: couple

text: will

text: lie

text: in

text: state

text: The

text: funeral

text: for

text: the

text: couple

text: will

text: be

text: Saturday

text: in

text: Warsaw

text: followed

text: by

text: their

text: burial

text: on

text: Sunday

text: in

text: Krakow

text: 's

text: Wawel

text: Castle

text: President

text: Barack

text: Obama

text: will

text: attend

text: the

text: state

text: funeral

text: the

text: White

text: House

text: announced

text: Tuesday

text: in

text: a

text: statement

text: The

text: president

text: will

text: travel

text: to

text: Krakow

text: to

text: express

text: the

text: depth

text: of

text: our

text: condolences

text: to

text: an

text: important

text: and

text: trusted

text: ally

text: and

text: our

text: support

text: for

text: the

text: Polish

text: people

text: on

text: behalf

text: of

text: the

text: American

text: people

text: the

text: statement

text: said

text: The

text: archbishop

text: of

text: Krakow

text: said

text: burying

text: the

text: late

text: president

text: in

text: the

text: historic

text: crypt

text: was

text: the

text: country

text: 's

text: way

text: of

text: honoring

text: him

text: I

text: think

text: in

text: this

text: way

text: the

text: Polish

text: nation

text: wants

text: to

text: include

text: him

text: among

text: the

text: greatest

text: and

text: most

text: revered

text: men

text: in

text: Polish

text: history

text: Stanislaw

text: Dziwisk

text: said

text: on

text: Polish

text: state

text: television

text: Men

text: in

text: uniform

text: unloaded

text: the

text: flag

text: draped

text: casket

text: of

text: Kaczynska

text: from

text: a

text: military

text: plane

text: as

text: a

text: band

text: played

text: Poland

text: 's

text: national

text: anthem

text: Family

text: friends

text: and

text: Polish

text: officials

text: paid

text: their

text: respects

text: during

text: a

text: brief

text: ceremony

text: Kaczynska

text: and

text: her

text: husband

text: were

text: among

text: people

text: killed

text: in

text: the

text: crash

text: Under

text: leaden

text: skies

text: broken

text: by

text: sporadic

text: sunshine

text: mourners

text: took

text: turns

text: bowing

text: their

text: heads

text: in

text: silence

text: before

text: the

text: casket

text: They

text: included

text: Kaczynska

text: 's

text: daughter

text: Marta

text: and

text: Jaroslaw

text: Kaczynski

text: the

text: twin

text: brother

text: of

text: her

text: husband

text: Lech

text: Kaczynski

text: Two

text: minutes

text: of

text: silence

text: in

text: Warsaw

text: Echoing

text: a

text: similar

text: scene

text: that

text: greeted

text: the

text: repatriation

text: of

text: her

text: husband

text: 's

text: body

text: on

text: Sunday

text: crowds

text: lined

text: the

text: streets

text: and

text: threw

text: flowers

text: onto

text: the

text: hearse

text: bearing

text: the

text: former

text: first

text: lady

text: 's

text: casket

text: as

text: it

text: made

text: its

text: way

text: through

text: Warsaw

text: Among

text: the

text: mourners

text: student

text: Kamil

text: Denielewski

text: told

text: CNN

text: the

text: outpouring

text: of

text: public

text: emotion

text: was

text: unprecendented

text: I

text: ca

text: n't

text: remember

text: anything

text: like

text: that

text: and

text: in

text: fact

text: I

text: have

text: not

text: felt

text: anything

text: like

text: that

text: since

text: now

text: he

text: said

text: It

text: made

text: us

text: united

text: it

text: made

text: us

text: patriots

text: iReport

text: Mourners

text: candles

text: a

text: spot

text: of

text: light

text: The

text: couple

text: had

text: been

text: traveling

text: with

text: a

text: Polish

text: delegation

text: to

text: Russia

text: for

text: a

text: commemorative

text: service

text: marking

text: the

text: anniversary

text: of

text: the

text: Russian

text: massacre

text: of

text: Polish

text: prisoners

text: of

text: war

text: in

text: the

text: village

text: of

text: Katyn

text: when

text: the

text: plane

text: went

text: down

text: iReport

text: Share

text: your

text: photos

text: video

text: and

text: stories

text: with

text: CNN

text: Among

text: other

text: Polish

text: officials

text: killed

text: in

text: the

text: crash

text: were

text: Aleksander

text: Szczyglo

text: the

text: head

text: of

text: the

text: National

text: Security

text: Office

text: Jerzy

text: Szmajdzinski

text: the

text: deputy

text: parliament

text: speaker

text: Andrzej

text: Kremer

text: the

text: deputy

text: foreign

text: minister

text: and

text: Gen.

text: Franciszek

text: Gagor

text: the

text: army

text: chief

text: of

text: staff

text: according

text: to

text: Kaczynski

text: 's

text: Law

text: and

text: Justice

text: Party

text: The

text: cause

text: of

text: the

text: crash

text: is

text: being

text: investigated

text: There

text: have

text: been

text: questions

text: raised

text: over

text: why

text: so

text: many

text: of

text: Poland

text: 's

text: military

text: economic

text: and

text: civic

text: leaders

text: were

text: aboard

text: the

text: same

text: flight

text: Aviation

text: officials

text: in

text: Russia

text: which

text: has

text: emphasized

text: that

text: there

text: is

text: no

text: evidence

text: it

text: was

text: responsible

text: have

text: said

text: the

text: plane

text: ignored

text: Smolensk

text: air

text: traffic

text: control

text: commands

text: to

text: divert

text: to

text: another

text: airport

text: because

text: of

text: bad

text: weather

text: Deputy

text: Prime

text: Minister

text: Sergey

text: Ivanov

text: said

text: Monday

text: that

text: flight

text: recorders

text: were

text: in

text: shape

text: to

text: conduct

text: a

text: detailed

text: transcript

text: and

text: analysis

text: of

text: all

text: flight

text: information

text: and

text: the

text: work

text: of

text: the

text: plane

text: 's

text: equipment

text: systems

text: up

text: till

text: the

text: moment

text: of

text: the

text: crash

text: There

text: is

text: also

text: evidence

text: that

text: the

text: crew

text: knew

text: about

text: the

text: poor

text: weather

text: conditions

text: and

text: was

text: advised

text: to

text: land

text: at

text: an

text: alternate

text: airfield

text: he

text: said

text: Poland

text: 's

text: ambassador

text: to

text: Moscow

text: Jerzy

text: Bahr

text: warned

text: against

text: jumping

text: to

text: conclusions

text: ahead

text: of

text: official

text: inquiries

text: Many

text: people

text: think

text: that

text: this

text: is

text: something

text: which

text: the

text: pilot

text: did

text: wrong

text: but

text: it

text: must

text: be

text: investigated

text: he

text: told

text: CNN

text: As

text: Poland

text: began

text: a

text: week

text: of

text: mourning

text: tributes

text: continued

text: to

text: be

text: paid

text: to

text: old

text: Lech

text: Kaczynski

text: A

text: sea

text: of

text: candles

text: continued

text: to

text: grow

text: outside

text: the

text: Presidential

text: Palace

text: in

text: Warsaw

text: Monday

text: as

text: people

text: lined

text: up

text: to

text: sign

text: books

text: of

text: condolence

text: Biography

text: Lech

text: Kaczynski

text: Parliament

text: Speaker

text: Bronislaw

text: Komorowski

text: who

text: is

text: now

text: acting

text: president

text: has

text: declared

text: a

text: time

text: for

text: national

text: mourning

text: CNN

text: 's

text: Geoff

text: Hill

text: contributed

text: to

text: this

text: report

question: Who died in the plane crash?

answer: Poland's first lady, Maria Kaczynska, killed with her husband

text: Poland's first lady, Maria Kaczynska, killed with her husband

question: When will the funeral be?

answer: Saturday

text: Saturday

question: Where did the president and first lady die?

answer: Russia,

text: Russia,

question: How many pay tribute to Poland's first lady?

answer: Crowds

text: Crowds

question: When will couple's funeral be held?

answer: Saturday

text: Saturday


text:
WASHINGTON (CNN)  -- Federal and state health officials said Monday that salmonella linked last week in Minnesota to King Nut peanut butter was caused by the same strain of bacteria responsible for an ongoing outbreak of 410 salmonella cases in 43 states.

Salmonella bacteria are transmitted to humans by eating contaminated foods.

The infection may have contributed to three deaths, the Centers for Disease Control and Prevention said Monday.

"Preliminary analysis of an epidemiologic study conducted by CDC and public health officials in multiple states comparing foods eaten by ill and well persons has suggested peanut butter as a likely source," the disease agency said in a written statement. "To date, no association has been found with common brand names of peanut butter sold in grocery stores."

A spokesman for the Food and Drug Administration said Monday that the agency has been collaborating with the CDC, the U.S. Department of Agriculture and public health officials in many states to investigate the outbreak of infections due to Salmonella enterica serotype Typhimurium.

"This new information from Minnesota will not change what we are currently doing as part of the investigation," said FDA spokesman Michael Herndon.  What you need to know about food poisoning ÃÂ»

The Minnesota bacteria were linked last week to institutionally distributed peanut butter, sold under the King Nut brand name.

In one of the Minnesota patients, a 70-year-old female nursing home resident, the infection proved fatal, said Doug Schultz, a Minnesota public health department spokesman.

"We do not know to what extent the salmonella contributed to the death," said Schultz, who added that the patient had other underlying illnesses.

Virginia Health officials confirm that two of the three deaths linked to the salmonella outbreak were from their state. Although she could not provide a lot of information due to privacy laws, Michelle Peregoy, a spokesperson for the Virginia Department of Health tells CNN that one person who died was over age 65 and from the Southwest part of the state, the other person who died was a younger adult between the ages of 25-64.

As with the Minnesota patient, both Virgina patients had underlying illnesses, which means they had weakended immune systems. Very young people, older people and those with compromised immune systems are the most vulnerable to severe side effects, including death.

Late last week, King Nut Companies, based in Ohio, recalled King Nut peanut butter. President and CEO Martin Kanan said the product is manufactured by a Lynchburg, Virginia-based company, Peanut Corporation of America.

"King Nut took this action as soon as it was informed that salmonella had been found in an open five-pound tub of King Nut peanut butter," the company said Saturday in a posting on its Web site.

King Nut, which distributes peanut butter through food service accounts, does not sell directly to consumers.

Kanan said King Nut has asked customers to stop distributing peanut butter with lot codes beginning with "8" and has canceled orders with the manufacturer.

The first cases nationwide were reported September 3, but most occurred between October 1 and December 31, the CDC said last week. About 18 percent of cases were hospitalized as a result of their illness, and patients have ranged from 2 months to 98 years of age.

California has reported the highest case count with 55, followed by Ohio with 53, Massachusetts with 39, Minnesota with 30 and Michigan with 20.

The other 37 states are each reporting from one to 19 cases.

The seven states that have reported no cases connected to the outbreak are Montana, New Mexico, Louisiana, Mississippi, South Carolina, Florida and Alaska.

Strains of salmonella linked to outbreaks in the past have been traced to contaminated eggs, meat, poultry, vegetables, pet food and peanut butter.

Contaminated tomatoes were blamed for an outbreak in the fall of 2006 caused by salmonella Typhimurium, which sickened at least 183 people in 21 states. Most people suffered from diarrhea and fever for about a week. No one is known to have died in that outbreak.

Salmonella infections can be treated with antibiotics, though some strains are resistant to these drugs, according to the CDC. Most people infected develop diarrhea, fever and abdominal cramps within a few days of infection and the illness can last up to a week.

Most recover without treatment, but some may suffer dehydration and, in severe cases, require hospitalization.

Children, senior citizens, people with chronic illnesses and those with weak immune systems tend to be at highest risk for complications, according to the National Institutes of Health.

CNN's Louise Schiavone and Miriam Falco contributed to this story.

text: WASHINGTON

text: CNN

text: Federal

text: and

text: state

text: health

text: officials

text: said

text: Monday

text: that

text: salmonella

text: linked

text: last

text: week

text: in

text: Minnesota

text: to

text: King

text: Nut

text: peanut

text: butter

text: was

text: caused

text: by

text: the

text: same

text: strain

text: of

text: bacteria

text: responsible

text: for

text: an

text: ongoing

text: outbreak

text: of

text: salmonella

text: cases

text: in

text: states

text: Salmonella

text: bacteria

text: are

text: transmitted

text: to

text: humans

text: by

text: eating

text: contaminated

text: foods

text: The

text: infection

text: may

text: have

text: contributed

text: to

text: three

text: deaths

text: the

text: Centers

text: for

text: Disease

text: Control

text: and

text: Prevention

text: said

text: Monday

text: Preliminary

text: analysis

text: of

text: an

text: epidemiologic

text: study

text: conducted

text: by

text: CDC

text: and

text: public

text: health

text: officials

text: in

text: multiple

text: states

text: comparing

text: foods

text: eaten

text: by

text: ill

text: and

text: well

text: persons

text: has

text: suggested

text: peanut

text: butter

text: as

text: a

text: likely

text: source

text: the

text: disease

text: agency

text: said

text: in

text: a

text: written

text: statement

text: To

text: date

text: no

text: association

text: has

text: been

text: found

text: with

text: common

text: brand

text: names

text: of

text: peanut

text: butter

text: sold

text: in

text: grocery

text: stores

text: A

text: spokesman

text: for

text: the

text: Food

text: and

text: Drug

text: Administration

text: said

text: Monday

text: that

text: the

text: agency

text: has

text: been

text: collaborating

text: with

text: the

text: CDC

text: the

text: U.S.

text: Department

text: of

text: Agriculture

text: and

text: public

text: health

text: officials

text: in

text: many

text: states

text: to

text: investigate

text: the

text: outbreak

text: of

text: infections

text: due

text: to

text: Salmonella

text: enterica

text: serotype

text: Typhimurium

text: This

text: new

text: information

text: from

text: Minnesota

text: will

text: not

text: change

text: what

text: we

text: are

text: currently

text: doing

text: as

text: part

text: of

text: the

text: investigation

text: said

text: FDA

text: spokesman

text: Michael

text: Herndon

text: What

text: you

text: need

text: to

text: know

text: about

text: food

text: poisoning

text: ÃÂ

text: The

text: Minnesota

text: bacteria

text: were

text: linked

text: last

text: week

text: to

text: institutionally

text: distributed

text: peanut

text: butter

text: sold

text: under

text: the

text: King

text: Nut

text: brand

text: name

text: In

text: one

text: of

text: the

text: Minnesota

text: patients

text: a

text: old

text: female

text: nursing

text: home

text: resident

text: the

text: infection

text: proved

text: fatal

text: said

text: Doug

text: Schultz

text: a

text: Minnesota

text: public

text: health

text: department

text: spokesman

text: We

text: do

text: not

text: know

text: to

text: what

text: extent

text: the

text: salmonella

text: contributed

text: to

text: the

text: death

text: said

text: Schultz

text: who

text: added

text: that

text: the

text: patient

text: had

text: other

text: underlying

text: illnesses

text: Virginia

text: Health

text: officials

text: confirm

text: that

text: two

text: of

text: the

text: three

text: deaths

text: linked

text: to

text: the

text: salmonella

text: outbreak

text: were

text: from

text: their

text: state

text: Although

text: she

text: could

text: not

text: provide

text: a

text: lot

text: of

text: information

text: due

text: to

text: privacy

text: laws

text: Michelle

text: Peregoy

text: a

text: spokesperson

text: for

text: the

text: Virginia

text: Department

text: of

text: Health

text: tells

text: CNN

text: that

text: one

text: person

text: who

text: died

text: was

text: over

text: age

text: and

text: from

text: the

text: Southwest

text: part

text: of

text: the

text: state

text: the

text: other

text: person

text: who

text: died

text: was

text: a

text: younger

text: adult

text: between

text: the

text: ages

text: of

text: As

text: with

text: the

text: Minnesota

text: patient

text: both

text: Virgina

text: patients

text: had

text: underlying

text: illnesses

text: which

text: means

text: they

text: had

text: weakended

text: immune

text: systems

text: Very

text: young

text: people

text: older

text: people

text: and

text: those

text: with

text: compromised

text: immune

text: systems

text: are

text: the

text: most

text: vulnerable

text: to

text: severe

text: side

text: effects

text: including

text: death

text: Late

text: last

text: week

text: King

text: Nut

text: Companies

text: based

text: in

text: Ohio

text: recalled

text: King

text: Nut

text: peanut

text: butter

text: President

text: and

text: CEO

text: Martin

text: Kanan

text: said

text: the

text: product

text: is

text: manufactured

text: by

text: a

text: Lynchburg

text: Virginia

text: based

text: company

text: Peanut

text: Corporation

text: of

text: America

text: King

text: Nut

text: took

text: this

text: action

text: as

text: soon

text: as

text: it

text: was

text: informed

text: that

text: salmonella

text: had

text: been

text: found

text: in

text: an

text: open

text: five

text: pound

text: tub

text: of

text: King

text: Nut

text: peanut

text: butter

text: the

text: company

text: said

text: Saturday

text: in

text: a

text: posting

text: on

text: its

text: Web

text: site

text: King

text: Nut

text: which

text: distributes

text: peanut

text: butter

text: through

text: food

text: service

text: accounts

text: does

text: not

text: sell

text: directly

text: to

text: consumers

text: Kanan

text: said

text: King

text: Nut

text: has

text: asked

text: customers

text: to

text: stop

text: distributing

text: peanut

text: butter

text: with

text: lot

text: codes

text: beginning

text: with

text: and

text: has

text: canceled

text: orders

text: with

text: the

text: manufacturer

text: The

text: first

text: cases

text: nationwide

text: were

text: reported

text: September

text: but

text: most

text: occurred

text: between

text: October

text: and

text: December

text: the

text: CDC

text: said

text: last

text: week

text: About

text: percent

text: of

text: cases

text: were

text: hospitalized

text: as

text: a

text: result

text: of

text: their

text: illness

text: and

text: patients

text: have

text: ranged

text: from

text: months

text: to

text: years

text: of

text: age

text: California

text: has

text: reported

text: the

text: highest

text: case

text: count

text: with

text: followed

text: by

text: Ohio

text: with

text: Massachusetts

text: with

text: Minnesota

text: with

text: and

text: Michigan

text: with

text: The

text: other

text: states

text: are

text: each

text: reporting

text: from

text: one

text: to

text: cases

text: The

text: seven

text: states

text: that

text: have

text: reported

text: no

text: cases

text: connected

text: to

text: the

text: outbreak

text: are

text: Montana

text: New

text: Mexico

text: Louisiana

text: Mississippi

text: South

text: Carolina

text: Florida

text: and

text: Alaska

text: Strains

text: of

text: salmonella

text: linked

text: to

text: outbreaks

text: in

text: the

text: past

text: have

text: been

text: traced

text: to

text: contaminated

text: eggs

text: meat

text: poultry

text: vegetables

text: pet

text: food

text: and

text: peanut

text: butter

text: Contaminated

text: tomatoes

text: were

text: blamed

text: for

text: an

text: outbreak

text: in

text: the

text: fall

text: of

text: caused

text: by

text: salmonella

text: Typhimurium

text: which

text: sickened

text: at

text: least

text: people

text: in

text: states

text: Most

text: people

text: suffered

text: from

text: diarrhea

text: and

text: fever

text: for

text: about

text: a

text: week

text: No

text: one

text: is

text: known

text: to

text: have

text: died

text: in

text: that

text: outbreak

text: Salmonella

text: infections

text: can

text: be

text: treated

text: with

text: antibiotics

text: though

text: some

text: strains

text: are

text: resistant

text: to

text: these

text: drugs

text: according

text: to

text: the

text: CDC

text: Most

text: people

text: infected

text: develop

text: diarrhea

text: fever

text: and

text: abdominal

text: cramps

text: within

text: a

text: few

text: days

text: of

text: infection

text: and

text: the

text: illness

text: can

text: last

text: up

text: to

text: a

text: week

text: Most

text: recover

text: without

text: treatment

text: but

text: some

text: may

text: suffer

text: dehydration

text: and

text: in

text: severe

text: cases

text: require

text: hospitalization

text: Children

text: senior

text: citizens

text: people

text: with

text: chronic

text: illnesses

text: and

text: those

text: with

text: weak

text: immune

text: systems

text: tend

text: to

text: be

text: at

text: highest

text: risk

text: for

text: complications

text: according

text: to

text: the

text: National

text: Institutes

text: of

text: Health

text: CNN

text: 's

text: Louise

text: Schiavone

text: and

text: Miriam

text: Falco

text: contributed

text: to

text: this

text: story

question: What is the CDC?

answer: Centers for Disease Control

text: Centers for Disease Control

question: What product is associated with the King Nut brand?

answer: peanut butter

text: peanut butter

question: How many people are sick from salmonella?

answer: 410

question: According to the CDC, how many have been sickened by the outbreak?

answer: 410

question: Where is King Nut peanut butter manufactured?

answer: Minnesota

text: Minnesota

question: How many states were affected by salmonella-related illness?

answer: 43

question: What did officials confirm?

answer: t two of the three deaths linked to the salmonella outbreak were from their state

text: t two of the three deaths linked to the salmonella outbreak were from their state

question: How man salmonella deaths have been confirmed in Virginia?

answer: t tw

text: t tw

question: According to the CDC, how many states have been affected?

answer: 43

question: How many people died of salmonella in Virginia?

answer: e three death

text: e three death